AFS Philosophy

November 10, 2008

I departed last week from telecommunications news and commentary to thoughts on choosing your attitude, individual contributions and personal excellence. I included a list of 10 expectations we have of the AFS team. These were surprising to some of you because telecom isn’t known for setting high expectations for its internal audiences. You may be even more taken aback by our business philosophy, which we communicate and reinforce to our team at every opportunity.

AFS Philosophy

We are in business to make a profit
We are customer centric; we solve customers problems (pain)
We are easy to do business with
We compete by being faster and more reliable than competitive alternatives – constantly improving
We want relationships with our customers, not transactions
We are a knowledge organization
We effectuate process to speed things up, to lower our costs and improve value delivery to our customers Hiring right is our most important process
We are one team united – internal politics are considered a cancer and counter productive at AFS
We have direct, open and honest communications amongst ourselves with full disclosure

Remember: the softest pillow is a clear conscience.

Dave

Share your thoughts and ideas about business ethics, philosophies and expectations. Shoot Dave an email or post a comment below.

Written by Dave Rusin - Telecom Executive
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