Duh!
January 12, 2010
I ran across this gem of an article on the IPTV News website.
“All I can say is, “Duh.” It’s called physics – optical fiber is going to provide the highest quality of user experience and reliability, and will scale bandwidth growth than any other medium…pure and simple.
Wall Street – are you paying attention?”
Fibre-optic service providers top satisfaction polls in US
07.01.10 A survey by US magazine Consumer Reports has found that the nation’s fibre-optic service providers scored highest overall in terms of customer satisfaction for Internet, TV and phone services.
Verizon FiOS and AT&T U-verse received top scores for Internet and TV services with respondents, and were found to be among the better phone providers. The survey was conducted with 69,000 readers of the magazine.
In areas where a telco-delivered service is not available, a highly-rated cable company is described as being the next-best choice for many households, although many consumers may not have an option to choose their cable provider, because a majority of homes only have one cable company available in their area. According to Consumer Reports, the country’s better cable companies include Wow, Insight and Bright House, which – although small – received scores that rivaled those of the fibre operators, and are “fine alternatives” in areas that they are available.
The survey also found that satellite TV has strong points – while DirecTV and Dish Network scored below fibre and the best cable services for TV service overall, they were on par with those top providers for channel selection and picture and sound quality.
Written by Dave Rusin - Telecom Executive
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Hi Dave,
I have enjoyed the posts. It is nice to read about what CEO’s perspective of our industry. I hope set up a time to meet at Comptel this Spring.
Marc